Joseph Carter Group ("we," "us," or "our") operates josephcartergroup.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, submit inquiry forms, or use booking links.
1. Information We Collect
We collect information you provide directly, including your name, email address, phone number, organization, service interest, and any project details or message content you submit through the contact form.
If you choose to schedule time through our external booking links, the information you submit there is processed by the scheduling provider you use, including Google Calendar booking pages where applicable.
We may also receive basic technical information generated by the hosting environment and our service providers, such as IP address, browser and device information, request metadata, timestamps, referrer data, and standard server logs used to operate and secure the Site.
2. How We Use Your Information
We use the information we collect to respond to inquiries, evaluate project fit, schedule and manage calls, send follow-up communications, operate the Site, and maintain internal business records.
Inquiry information may also be used to create internal follow-up tasks so that responses and project next steps are not missed.
3. Third-Party Services and Data Sharing
We use third-party providers to operate portions of the Site and inquiry workflow. Depending on configuration, these may include Vercel for hosting and serverless infrastructure, Resend for email delivery, Slack for internal follow-up task management, and Google booking or calendar pages for appointment scheduling.
These providers may process personal information on our behalf to the extent necessary to host the Site, transmit emails, support scheduling, or help us manage internal workflow. We do not sell, rent, or trade your personal information.
4. Cookies and Tracking Technologies
At the time of this policy update, we do not intentionally deploy advertising cookies or Google Analytics on the Site. Standard browser, caching, and infrastructure-level technical storage may still occur as part of normal web delivery.
If you follow a booking link or visit a third-party site from this Site, that third party may use its own cookies, tracking technologies, or similar tools under its own policies.
5. Data Retention
We retain inquiry and communication records for as long as reasonably necessary to respond to requests, evaluate opportunities, maintain business records, enforce agreements, or comply with legal obligations.
Retention periods for infrastructure, email, and workflow data may also depend on the settings and policies of the third-party providers that support the Site.
6. Your Rights and Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of personal information we hold about you, or to object to certain processing. To make a request, contact us at contact@josephcartergroup.com.
We will review requests in light of applicable law and any legitimate recordkeeping, contractual, security, or legal obligations that require retention.
7. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of internet transmission, email delivery, cloud hosting, or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has submitted personal information to us, please contact us and we will review and remove it as appropriate.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the "Last Updated" date.
10. Contact Us
Joseph Carter Group
Dayton, Ohio
contact@josephcartergroup.com
(513) 614-2903